Employment opportunity: CRC hiring Administrative and Volunteer Coordinator
The neatly lined shelves at the CRC Food Pantry
by Sara Swanson
Last week we reported in the article introducing Carol Wotring, the recently hired new executive director of the Manchester Community Resource Center (CRC), that the CRC was planning to add a second paid full-time position. They’ve posted the position and asked for our help in spreading the word.
Are you looking for a full-time job with a salary between $38,000 and $42,000 that also involves helping improve lives and enhancing the well-being of our neighbors in the greater Manchester Community? Consider applying for the Administrative and Volunteer Coordinator position!
The Administrative and Volunteer Coordinator will perform operational and clerical duties that promote and enhance the CRC’s programs and activities serving individuals and families in the greater Manchester Community. In collaboration with the Executive Director, the Coordinator is responsible for managing the food pantry program, coordinating volunteers, and increasing awareness of CRC’s services by developing a strong online presence.
Qualifications include an associate degree or higher and related work/volunteer experience in an educational, human, or social service agency. The position requires the ability to uphold a high level of confidentiality while maintaining patience, optimism, and empathy toward a diverse population; as well as a high level of tolerance for multiple competing priorities and the ability to manage them effectively; excellent communication, organizational, computer, database, and problem-solving skills; and the ability to work with the public in a helpful and positive manner.
Applicants should have experience with planning, implementing, and monitoring a social media strategy; demonstrated ability to confidently operate office equipment (computers, fax, copier, scanner, phone …); demonstrated knowledge of other local resources and ability to access them; excellent attendance and reliable transportation; and an ability to work effectively with customers, volunteers, director, and board members.
Essential duties and responsibilities include program and service delivery, volunteer coordination, and clerical, social media, and internal relations.
Program and service delivery consists of managing day-to-day operations of food pantry, including, but not limited to: scheduling volunteers, ordering food, ensuring food safety, placing food orders, ensuring pantry is organized and clean, maintaining shopping lists, managing data entry of each pantry visit, and supervising kids’ meal programs; completing ServSafe and Civil Rights training and maintaining credential while employed; engaging with customers in a positive, collaborative manner to assess needs, determine eligibility for services, and make community referrals; maintaining client records; providing wellness checks/outreach calls to customers as needed; sending out letters to customers with expiring proofs of income; assisting customers with MI Bridges applications and renewals as needed; and other duties as assigned by the director.
Volunteer coordination consists of developing relationships with volunteers to learn their strengths, interests, and abilities; scheduling volunteers for shifts in the pantry; training volunteers on pantry duties; attending volunteer meetings; and informing director of any concerns with volunteers.
Clerical duties and responsibilities consist of answering phones in a professional, friendly manner; checking and responding to emails, phone messages, and direct messages on social media; and completing monthly reports (RSVP of Washtenaw County, volunteer hours, number of pantry visits, number of MI Bridges applications …).
Social media duties and responsibilities include managing the day-to-day operations of the CRC Facebook page, including posting new content and responding to customer inquiries; and developing new strategies to promote MCRC to the community.
Internal relations responsibilities include conducting oneself in a manner that models professional behavior at all times.
Physical abilities, in accordance with the American with Disabilities Act (ADA), include use of all senses, including but not limited to sight and hearing. Additional requirements — with or without reasonable accommodation — include the ability to make some decisions on cases not previously covered, based on general knowledge of the organization and procedures; and to devise new methods and modify or adapt standard procedures. Physical demands of the job include the ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry up to 50 lbs, operate a motor vehicle, and use fingers and hands to manipulate objects.
Working conditions of the job include working in an office environment closely with others. Local area travel in a personal automobile is required with additional travel on occasion. Equipment and machines used in performing essential functions include copiers, printers, personal computers, and phones.
To apply, submit resume and cover letter by mail or email to Attention: Director, Manchester Community Resource Center, PO Box 433, Manchester MI 48158, or employment@manchestercrc.org
The Community Resource Center was founded in October 1987 by a small group of volunteers in response to the needs of displaced workers from the closed Double A Products company. Over the years, this community-based human service agency has continued to develop programming and services designed to help low-income households in the Manchester area. Ultimately, the goal of the CRC is to offer a hand up, not just a handout, by assisting families and individuals to get back on track through direct financial help, referrals to appropriate agencies, as well as access to food and office technology. The CRC strives to empower families and individuals by offering information and resources to help them help themselves.
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